Damaged or Missing Product

Damaged packaging or contents


If your package is damaged in transit, please take the following steps:


  1. Using a phone, a camera, or a computer device, take pictures of your damaged box and product.
  2. Email your photos along with your name and order number to
  3. A member of our support team will review your photos and then make arrangements for another shipment to be dispatched asap.


Failed Delivery / Delivery Dispute


In the event that the tracking for your package shows your order was delivered but you have not received it, please make every effort to check with family, neighbors and your postal carrier to determine if someone received the package on your behalf in your absence.


If the package is still missing please contact and provide us with your order number and tracking information.  We will take appropriate steps to review the order and determine a positive outcome.  


All failed delivery claims must be made within 30 days of the received shipment date.


Missing Product


Here at, we take every step possible to ensure your order is filled quickly, accurately, and shipped within a 24-hour shipping cycle [weekends and holidays not included].


However, there are times when errors do occur.


If your order was filled or shipped in error, please submit a trouble ticket here on our website and we will respond to your inquiry with a 12 hour period, or contact us through one of these methods:


Call Center:

Monday - Friday 9am - 10pm EST

USA - Toll-free - 1-888-577-3703

International - 704-746-3446