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Damaged or Missing Product

Damaged packaging or contents

If your package is damaged in transit, please take the following steps:

1). Using a phone, a camera, or a computer device, take pictures of your damaged box and product.

2). Email your photos along with your name and order number to support@rnareset.com

3). A member of our support team will review your photos and then make arrangements for another shipment to be dispatched asap.

Missing Product

Here at RnAReSet.com, we take every step possible to insure your order is filled quickly, accurately, and shipped within a 24 hour shipping cycle [weekends and holidays not included].

However, there are times when errors do occur.

If your order was filled or shipped in error, please submit a trouble ticket here on our website and we will respond to your inquiry with a 12 hour period, or contact us through one of these methods:

Call Center:

Monday - Friday 9am - 9pm EST

USA - Toll-free - 1-888-577-3703

International - 704-746-3446

Email:

support@rnareset.com

 

 

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